Necklace & Chain Repairs: Common Issues and How Jewellers Fix Them
Necklaces and chains are often sentimental pieces—gifts from loved ones, heirlooms, or part of your everyday look. But like any frequently worn item, they can wear down over time. At Nowlan Jewellery Co., we specialise in restoring these pieces with expert craftsmanship, helping you keep your favourites in perfect condition. Here’s a look at the most common necklace and chain repairs a jeweller can complete—and how we bring your pieces back to life.
🔗 1. Clasp Repairs and Replacements
Problem: The clasp is one of the most used parts of a necklace and is often the first component to break. It might stop springing closed, become loose, or break off entirely.
Solution: Where damage is minor an existing clasp may be reshaped or repaired. However, it may also need to be replaced with a new one (This is often due to broken springs within the clasp that cannot be heated or replaced). We stock a variety of clasp types in-store or can order is special clasps to ensure a seamless repair — clasp types include bolt rings, parrot and cartier clasps.
🔄 2. Chain Soldering (Broken or Snapped Chains)
Problem: A sudden tug or years of wear can cause chains especially those that are fine to break or weaken.
Solution: Our qualified bench jewellers will carefully solder the chain back together, using precision tools and technology to ensure a nearly invisible repair. We match the precious metal type and carat weight of the metal to keep the integrity of the design intact.
🔁 3. Length Adjustments (Shortening or Extending)
Problem: Your necklace might not sit quite right—it may feel too tight or too long for your style.
Solution: We can shorten a chain by removing links and reattaching the clasp. If you’d like to extend it, we can reattach spare links or add an extension chain to ensure a smooth and natural finish.
🧵 4. Knot Removal and Untangling
Problem: Fine chains are notorious for tangling. In some cases, the knots are so tight they seem impossible to undo.
Solution: Our team uses fine tools and gentle techniques to untangle chains without damaging the links. If a knot has caused breakage, we may offer to repair the damaged section but in some instances it may need to be cut out.
💎 5. Pendant or Charm Reattachment
Problem: Pendants or charms can fall off if the bail (the jump ring connecting the pendant to the chain) is worn or damaged.
Solution: We can repair or replace broken bails or jump rings and reattach pendants securely. If the pendant itself is damaged, we may also be able to repair it, depending on the material and structure.
🔍 6. Link Repair or Replacement
Problem: Individual links may stretch, thin, or crack over time—especially where chains are worn frequently or with heavier pendants.
Solution: We inspect the chain to identify weak points and either build up links to allow for continued wear or remove the affected links.
Why Professional Repairs Matter
DIY fixes or low-quality repairs can compromise the integrity of your jewellery. At Nowlan Jewellery Co., we use industry-grade tools and precious metal solders to provide durable, aesthetic repairs. Whether it’s a delicate gold chain, a sturdy men’s link necklace, or a diamond-accented piece, we treat each item with care and respect.
We also offer complimentary inspections, where we check for early signs of wear and tear—saving you from larger repairs down the line.
Ready to Restore Your Favourite Necklace?
If you have a necklace or chain that needs some TLC, drop by our Brendale workshop. We’re here to help your jewellery look its best for years to come.
📍 Visit us in-store